We're an age friendly bus operator

group of older people - "we're age friendly"

Here at Bluestar we welcome everyone on board our services and know that some of our customers need a little extra support from time to time.

This is why we invest in extra training for our drivers as well as other onboard facilities that can make life a little easier.

Here are just some of the things we do:

  • All drivers are trained to become dementia friends
  • Our bus flooring is designed to be dementia friendly
  • We have priority seats nearer to the front of the bus clearly labelled for those customers that need them most
  • Our on board, next stop announcements help people to identify where they are
  • Our travel shop is part of the safe place scheme for vulnerable people
  • Our drivers are trained to wait for older customers to be seated before pulling away
  • At the same time we ask older customers to stay safely in their seat until the bus has stopped before leaving the bus
  • We have printed timetables available for those that don't want to use websites and smartphones
  • We still offer face to face customer service via our travel shop and customer ambassadors at key locations
  • Our customer service team is locally based and available on the phone via a local number
  • We offer training sessions on our app for those that need technical support
  • The helping hand card is available to help with specific requests or hidden disabilities
  • Our buses can take wheelchairs and walking aids
  • Our drivers are trained to lower the ramp to help those with accessibility needs